Our website hosting in detail

Website Care Package: Maintenance, Security and Hosting

Relax, knowing your website is being taken care of

In a world where GDPR compliance and cyber security are of vital importance, it is essential that your website is correctly set up and well maintained. This can be a drain on precious time for anyone who either isn’t technically minded, or would rather spend time running their business over fixing a website! 

Our Website Hosting and Care service is a flexible, no-fuss option that takes care of your website while you take care of your business. Take a look at what we offer in detail below, prices start at just £30 per month, or just go straight to the contact form to get in touch.

Support

  • Up to one hour's one-to-one support each month via email, phone or video call, and face-to-face meetings when COVID Restrictions allow. 
  • Bespoke instructions for Drupal customers
  • Access to our WordPress guide specially for our customers. 

Maintenance 

  • Manually run security updates.
  • Manually run security checks.
  • Test checkout or online shops
  • Test contact forms.
  • Act on security alerts.
  • Fix any issues.
  • Spam and DDoS attack prevention and management.

Hosting

  • Free SSL certificate.
  • Up to 5 x branded email addresses.
  • Daily backups.
  • GDPR compliant data hosting in UK.
  • Spam and DDoS attack prevention and management.

 

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Security updates for WordPress and Drupal.

WordPress and Drupal are a lot like your mobile phone, the operating system and need updating regularly, and if it all goes wrong you have to either speak to an IT person or wait for the next update to fix it.

Websites are very similar which is why we recommend having an expert run these updates for you. We run these regularly to make sure your website continues to run smoothly and securely to take the worry out of having a website, so you can get on with running your business.

Fix any issues

Websites will inevitably go wrong at some point, whether it's a very minor problem or something more serious our website hosting and care service means that we will fix any issues caused by an update or software issue*.

Free SSL certificate

An SSL certificate encrypts the data between the visitor and the website, this prevents any information being intercepted. Google prefers websites with SSL certificates and is now ranking websites with SSL certificates above those without. You can see if a website has an SSL certificate if the website address starts with https as opposed to http, see below:

Browsers may show security warnings if there is no SSL certificate, so it’s important to have one of these with your website.

For more about SSL certificates here

One-to-one website support.

If you get stuck on how to do something on your website or want to have a chat about adding an extra feature, we’re here for you, so you can make the very most of your website.

We’re here to help!

Daily backups.

Backups run daily on our server and if you need access we're happy to give you a secure login. In the unlikely event you need to restore from backup, we can do that for you for a small fee.

Up to 5 x branded email addresses

Having a BT Internet, Gmail or Yahoo email address is fine. However it looks more professional if your business emails come from your own branded email address for example [yourname]@[yourdomain].com. We can set up as many as five of these if you need. We provide the details you need to set up your email on your devices. We're not an IT service so if you experience any issues we recommend a local IT person who can help.

You can have up to five email addresses with our website hosting which you can use via Outlook, Gmail, Mac Mail or any other email application you prefer to use.

Data hosted in Derby, United Kingdom - GDPR compliant.

We host our websites in the UK. Our website hosting conforms to UK Data Protection laws and GDPR.

Access to helpful instructions, videos and blog

We provide a range of simple and clear instructions, helpful videos and just case you get stuck, so you can get on with making the most of your website. We actually write instructions specially for Drupal due to the customisations often added to our Drupal websites. 

WordPress online guide

We have an online guide for our WordPress customers which is regularly updated specially for our customers.

Spam and DDoS attack prevention and management

If we’re hosting your website and you find you’re having an issue with spam, or DDoS attacks we will work to prevent and stop the issue. We do what we can to prevent your website being targeted. We have a proactive ethos towards the websites in our care and we want to keep you safe!

What we physically do 

  • Each month (or more regularly) we manually run the security updates on your website, and check everything is ok.
  • Tests:
    • We test the contact form to make sure it's working properly
    • For online shops we test the checkout
  • Scans for WordPress
    • We run WordFence to check for errors and attacks
    • We also run a malware scan via the server 
  • Fix and alert you to any bugs

For website developers:

  • Control Panel access.
  • 1 x MySQL databases.
  • FTP access.
  • PHPMyAdmin access.
  • SSH access.
  • Unlimited bandwidth
  • Linux Hosting.

Terms and conditions apply

 


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