Our website hosting in detail

Website Care Package: Maintenance, Security and Hosting

Relax, knowing your website is being taken care of

In a world where GDPR compliance and cyber security are of vital importance, it is essential that your website is correctly set up and well maintained. This can be a drain on precious time. 

Our Website Hosting and Care Service is a flexible, no-fuss option. That takes care of your website while you take care of your business.
Take a look at what we offer in detail below, prices start at just £30 per month, or go straight to the contact form to get in touch.

Support

  • Up to one hour's one-to-one support each month via email, phone or video call, and face-to-face meetings when COVID Restrictions allow. 
  • Bespoke instructions for Drupal customers
  • Access to our WordPress guide specially for our customers. 

Maintenance 

  • Manually run security updates and checks
  • Act on security alerts
  • Fix any issues
  • Spam and DDoS attack, prevention and management

Hosting

  • Free SSL certificate
  • Up to 5 x branded email addresses
  • Daily backups
  • GDPR compliant data hosting in UK
  • Spam and DDoS attack prevention and management

 

< back to hosting your website

Security updates for WordPress and Drupal.

WordPress and Drupal are a lot like your mobile phone, the operating system needs updating regularly, and if it all goes wrong you have to either speak to an IT person or wait for the next update to fix the issue.

We recommend having an expert run these updates for you. We do them regularly to make sure your website continues to run smoothly and securely.

Fix any issues

Websites will inevitably go wrong at some point, whether it's a very minor problem or something more serious. With our website hosting and care service we will fix any issues caused by an update or software issue (your website must be hosted with us).

Free SSL certificate

An SSL certificate encrypts the data between the visitor and the website to prevent any information being intercepted. Google prefers websites with SSL certificates and is now ranking websites with SSL certificates above those without. You can see if a website has an SSL certificate if the website address starts with https as opposed to http, see below:

Browsers may show security warnings if there is no SSL certificate, so it’s important to have one of these with your website.

For more about SSL certificates here

One-to-one website support.

If you get stuck managing your website, or want to have a chat about adding an extra feature, we’re here for you. It's Polyspiral's job to help you get the best out of your website. 

Daily backups.

Backups run daily on our server and if you need access we're happy to give you a secure login. In the unlikely event you need to restore from backup, we can do that for you for a small fee.

Up to 5 x branded email addresses

Having a BT Internet, Gmail or Yahoo email address is fine. However it looks more professional if your business emails come from your own branded email address for example [yourname]@[yourdomain].com. We can set up as many as five of these if you need. We provide the details you need to set up your email on your devices. We're not an IT service, so if you experience any issues we recommend a local IT person who can help.

Data hosted in Derby, United Kingdom - GDPR compliant.

We host our websites in the UK. Our website hosting conforms to UK Data Protection laws and GDPR.

Access to helpful instructions, videos and blog

We provide a range of clear instructions, videos guides and just case you get stuck.
Our Drupal websites are highly customised and we write specific instructions to go with them. 

WordPress online guide

We have an online guide for our WordPress customers, which is regularly updated.

Spam and DDoS attack, prevention and management

Unlike many of our competitors, we are both proactive and reactive in our approach to DDoS attacks and spam.
If we’re hosting your website and you find you’re having an issue with spam, or DDoS attacks, we will work to prevent and remedy the problem. We do what we can to prevent your website being targeted. 

What we physically do 

  • Each month (or more regularly) we manually run the security updates on your website, and check everything is ok
     
  • Tests:
    • We test the contact form to make sure it's working properly
    • For online shops we test the checkout
       
  • Scans for WordPress
    • We run WordFence to check for errors and attacks
    • We also run a malware scan via the server 
       
  • Fix and alert you to any bugs

For website developers:

  • Control Panel access
  • 1 x MySQL databases
  • FTP access
  • PHPMyAdmin access
  • SSH access
  • Unlimited bandwidth
  • Linux Hosting

Terms and conditions apply

 


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